Time Warner: paying **.** a month for internet. * for modem...
A Time Warner customer review by GetHuman user ~Dee from November 26th, 2017
Background on ~Dee's case
GetHuman: ~Dee - can you tell our other Time Warner customers when your case took place?
~Dee: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Dee a list of common Time Warner problems)
~Dee: "Technical Support" was why I was trying to call.
~Dee's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dee: paying **.** a month for internet. * for modem and now they want *.** for wi fi so i can sit in my own living room and use my laptop. said that it is not free. modem dropped the signal ** or ** times a day and they blamed it on everything but their equipment. for * yrs. i paid for an out dated modem and not once where we EVER informed on ALL our calls for help where we told that the box we had was outdated and not used for yrs. until the tech i spoke with a few months ago. he was good . told me to take the old one down and trade in. only one that helped in all these yrs. then they said when the tech hooked the box up????? I was handed a box and not even given the password to get me hooked up. had to call them back. they never hooked up my new modem. my internet went from **.** to **.**to **.** plus * for the modem and have had the worst service that i could ever imagine. going to find a better service. ridiculous.they advertise **.** all the times. lies..... worst cable and cable serv
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Dee: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dee: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Dee: For that I would say four out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Dee: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dee taken from his Time Warner customer service problem that occurred on November 20th, 2017.