Time Warner: Never!
A Time Warner customer review by GetHuman user GetHuman-cleaper from November 29th, 2017
Background on GetHuman-cleaper's case
GetHuman: GetHuman-cleaper - can you tell our other Time Warner customers when your case took place?
GetHuman-cleaper: Yup. It was evening, on November 26th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-cleaper a list of common Time Warner problems)
GetHuman-cleaper: "Cancel Service" was why I was trying to call.
GetHuman-cleaper's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-cleaper: Time Warner Cable is the absolute worse service in America! I don't know how they are still around with the **** poor service! Even the people that work for them **** ***! I've had problems with my service since the beginning! my bill is always changing one minute it's right the next it's wrong, they applied my credit cared payment to the wrong account and said it was my fault! Now i transfer my service to a new address and my bill is $***.** who in there right mind would pay that **** much!!!!!!! and even before I could transfer my service i had to pay my past due so how the **** is my bill $***.**. I don't know what kinda drugs these people on but they will not get anymore of my money to fund there drug habit i mean you gotta be smoking that good **** to tell me my bill is $***.**!!!! GTFOH
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
GetHuman-cleaper: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-cleaper: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
GetHuman-cleaper: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
GetHuman-cleaper: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-cleaper taken from his Time Warner customer service problem that occurred on November 26th, 2017.