Time Warner: "Hi, this is *my name*", I say. "My problem is...

A Time Warner customer review by GetHuman user ~GraciousAvenger from November 25th, 2017

Background on ~GraciousAvenger's case

GetHuman: ~GraciousAvenger - can you tell our other Time Warner customers when your case took place?
~GraciousAvenger: Yup. It was evening, on November 20th.
GetHuman: Did you reach out to Time Warner, and if so, how?
~GraciousAvenger: I used the 800-892-2253 number I found for on the GetHuman Time Warner customer phone number page I was on: Time Warner Customer Service Phone Number
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~GraciousAvenger a list of common Time Warner problems)
~GraciousAvenger: "Upgrade Account" was why I was trying to call.

~GraciousAvenger's review of Time Warner customer service

GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GraciousAvenger: "Hi, this is *my name*", I say. "My problem is about billing". He says, "OK, may I have your name?" Not a good start. After ** minutes of only being able to verify what I already know, I ask for a supervisor. I am put on hold for the next ** minutes! Then the background noise with the "supervisor" requires that she scream into the mouthpiece in order to be heard. Horrible!! This went on for more than ** minutes! When I asked her where I could make comments about the service I'd received, she admitted she is new to the job and really didn't have any idea. It is my mission to find a replacement for their services.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~GraciousAvenger: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GraciousAvenger: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~GraciousAvenger: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~GraciousAvenger: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GraciousAvenger taken from his Time Warner customer service problem that occurred on November 20th, 2017.

Time Warner

2.67 of 5 stars | 597 reviews

~GraciousAvenger's Time Warner Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Time Warner, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Time Warner in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!