Time Warner: I hired the phone service a week ago, but TWC g...

A Time Warner customer review by GetHuman user ~Oscar from November 26th, 2017

Background on ~Oscar 's case

GetHuman: ~Oscar - can you tell our other Time Warner customers when your case took place?
~Oscar : Sure. It was late at night, on November 19th.
GetHuman: Did you reach out to Time Warner, and if so, how?
~Oscar : I used the 800-892-2253 number I found for on the GetHuman Time Warner customer phone number page I was on: Time Warner Customer Service Phone Number
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Oscar a list of common Time Warner problems)
~Oscar : "Lower my bill" was why I was trying to call.

~Oscar 's review of Time Warner customer service

GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Oscar : I hired the phone service a week ago, but TWC gave me a 'used' number. Now I get phone calls from banks and other companies looking for the previous user. *Omar (customer service ID ******) wanted to charge me more than ** dollars to solve my problem because this is TWC policy. The other solution is to block every single number that calls me and I do not recognize.*Very bad policy...be careful
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Oscar : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Oscar : I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Oscar : For that I would say three out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Oscar : Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Oscar taken from his Time Warner customer service problem that occurred on November 19th, 2017.

Time Warner

2.67 of 5 stars | 597 reviews

~Oscar 's Time Warner Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Time Warner, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Time Warner in any way.

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