Time Warner: I am cancelling my service asap. The customer s...
A Time Warner customer review by GetHuman user ~me from November 25th, 2017
Background on ~me's case
GetHuman: ~me - can you tell our other Time Warner customers when your case took place?
~me: Yup. It was afternoon, on November 24th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~me a list of common Time Warner problems)
~me: "Make a payment" was why I was trying to call.
~me's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~me: I am cancelling my service asap. The customer service is horrible. I can't get a supervisor to call me back about an ongoing issue. I am cancelling, if they will answer (I was on hold ** minutes and had to hang up). I would not have the service if it was free. I will be sharing my experience with other as a warning!!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~me: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~me: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~me: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~me: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~me taken from his Time Warner customer service problem that occurred on November 24th, 2017.