Time Warner: I followed the advice of pressing * instead of...
A Time Warner customer review by GetHuman user ~greg from November 25th, 2017
Background on ~greg's case
GetHuman: ~greg - can you tell our other Time Warner customers when your case took place?
~greg: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to Time Warner, and if so, how?
~greg: I used the 800-892-4357 number I found for on the GetHuman Time Warner customer phone number page I was on: Time Warner Customer Service Phone Number
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
Shows ~greg a list of common Time Warner problems
~greg: "Make a payment" was why I was trying to call.
~greg's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~greg: I followed the advice of pressing * instead of going through the canned menu selections and talked with a real person who spoke English in less than a minute. I got my bill lowered and the whole experience took less than ** minutes!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~greg: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~greg: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~greg: For that I would say three out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~greg: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~greg taken from his Time Warner customer service problem that occurred on November 21st, 2017.
2.67 of 5 stars | 597 reviewsTime Warner ReviewsTime Warner's Phone NumberAll Time Warner contact infoGeneral Time Warner customer service info
~greg's Time Warner Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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