Time Warner: Im only here to tell y'all this, I was forced t...

A Time Warner customer review by GetHuman user ~Xfinity made me miss TWC from November 25th, 2017

Background on ~Xfinity made me miss TWC's case

GetHuman: ~Xfinity made me miss TWC - can you tell our other Time Warner customers when your case took place?
~Xfinity made me miss TWC: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Time Warner, and if so, how?
~Xfinity made me miss TWC: I used the 800-892-2253 number I found for on the GetHuman Time Warner customer phone number page I was on: Time Warner Customer Service Phone Number
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Xfinity made me miss TWC a list of common Time Warner problems)
~Xfinity made me miss TWC: "Make a payment" was why I was trying to call.

~Xfinity made me miss TWC's review of Time Warner customer service

GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Xfinity made me miss TWC: Im only here to tell y'all this, I was forced to switch to Xfinity and i was so excited to get away from TWC, but dudes, TWC has it right. I am so miserable with xfinity that i am currently at a cafe to use internet. I can sit feet from the box and not have internet. TWC has it RIGHT
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Xfinity made me miss TWC: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Xfinity made me miss TWC: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Xfinity made me miss TWC: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Xfinity made me miss TWC: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Xfinity made me miss TWC taken from his Time Warner customer service problem that occurred on November 21st, 2017.

Time Warner

2.67 of 5 stars | 597 reviews

~Xfinity made me miss TWC's Time Warner Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Time Warner, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Time Warner in any way.

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