Time Warner: Was with ATT Uverse for a year prior to switchi...
A Time Warner customer review by GetHuman user ~Hunter818 from November 28th, 2017
Background on ~Hunter818's case
GetHuman: ~Hunter818 - can you tell our other Time Warner customers when your case took place?
~Hunter818: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Hunter818 a list of common Time Warner problems)
~Hunter818: "Technical support" was why I was trying to call.
~Hunter818's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hunter818: Was with ATT Uverse for a year prior to switching TWC. Many (***) calls experienced and on average the calls were mediocre. A couple good ones for sure. **I'm surprised to report that my experiences with TWC have been great. I always wish I could say otherwise. ** days into service install my DVR still records random shows that are not listed in my schedule. Rebooted booted and trouble shot the box twice. On this phone call (*rd call) they gave me a one month credit for service and shipped out a new box no questions asked. Call was done in ** minutes tops including hold time. The girl was very nice, sounded like she was in another country and her English and phone manners exceeded many an American CSR I've spoken with.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Hunter818: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hunter818: I'd give them a four out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Hunter818: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Hunter818: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hunter818 taken from his Time Warner customer service problem that occurred on November 20th, 2017.