I called up Time Warner trying to pay my bill...
A Time Warner customer review by GetHuman user ~Unhappy TW customer from October 30th, 2017
Background on ~Unhappy TW customer's case
GetHuman: ~Unhappy TW customer - can you tell our other Time Warner customers when your case took place?
~Unhappy TW customer: Yeah. It was middle of the night, on October 21st.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy TW customer a list of common Time Warner problems)
~Unhappy TW customer: "Upgrade Account" was why I was trying to call.
~Unhappy TW customer's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy TW customer: I called up Time Warner trying to pay my bill. Lo and behold, as the past few times, they did not recognize the new cell number I had told them before to link to my account. For a few months this has been going on. Today I called for the *th time to let them know that I have a new cell number and the old one is no longer active. Tim (cust serv ID *****) spoke almost unintelligible English and told me it was now fixed and I can call back up to pay my bill. Same thing, it didn't recognize my number when I was trying to get to my account. So I talked to another customer service rep and she said it would take up to ** hours for the number to be put into the system. So I told her that doesn't help me if I want to pay my bill today, I would be glad to pay it online but for some reason it takes about a week for TW to take funds out of my bank account that way. I asked her why it takes so long and she said it's because the money is coming from my bank. I told her either way if I paid
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Unhappy TW customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy TW customer: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Unhappy TW customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Unhappy TW customer: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy TW customer taken from his Time Warner customer service problem that occurred on October 21st, 2017.