Time Warner: I did not have to wait forever to have someone...
A Time Warner customer review by GetHuman user ~PissedOFF from November 23rd, 2017
Background on ~PissedOFF's case
GetHuman: ~PissedOFF - can you tell our other Time Warner customers when your case took place?
~PissedOFF: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~PissedOFF a list of common Time Warner problems)
~PissedOFF: "Lower my rate" was why I was trying to call.
~PissedOFF's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PissedOFF: I did not have to wait forever to have someone answer, however, my issues are elsewhere. First off, Two weeks ago I ordered starter tv, the easy set up kit was suppose to be shipped that monday and I was suppose to receive it by wednesday. I called friday and the person I spoke with didn't even enter the information correct so the box was never shipped. The person I spoke with friday re entered the order for the shipment of the box, and again the box was not shipped according to when they had specified. I finally received my box two weeks later, and time warner didn't even make sure that the service was turned on for my cable box to even set up, so needless to say I have a box that doesnt work and a technician coming on a SATURDAY to fix the issue. About fed up with this company!!!!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~PissedOFF: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PissedOFF: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~PissedOFF: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~PissedOFF: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PissedOFF taken from his Time Warner customer service problem that occurred on November 16th, 2017.