Time Warner: I spoke to James in Cleveland. He was one in a...
A Time Warner customer review by GetHuman user ~nanny cyn from November 22nd, 2017
Background on ~nanny cyn 's case
GetHuman: ~nanny cyn - can you tell our other Time Warner customers when your case took place?
~nanny cyn : Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~nanny cyn a list of common Time Warner problems)
~nanny cyn : "Make a payment" was why I was trying to call.
~nanny cyn 's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nanny cyn : I spoke to James in Cleveland. He was one in a million!!!!! Pleasant, kind, intelligent, wish he lived close to our town. I would adopt him. My problem is not fixed as yet but I know it will be. Better keep this Rep. He is certainly an asset to your company!!!! Give him a raise! from Cynthia
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~nanny cyn : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nanny cyn : I'd give them a four out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~nanny cyn : For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~nanny cyn : Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nanny cyn taken from his Time Warner customer service problem that occurred on November 14th, 2017.