Time Warner: NO FUERON RESPONSABLES NI TIENEN LA MEJOR COMUN...
A Time Warner customer review by GetHuman user ~MARIA ROBLES from November 16th, 2017
Background on ~MARIA ROBLES 's case
GetHuman: ~MARIA ROBLES - can you tell our other Time Warner customers when your case took place?
~MARIA ROBLES : Yup. It was afternoon, on November 8th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~MARIA ROBLES a list of common Time Warner problems)
~MARIA ROBLES : "Technical support" was why I was trying to call.
~MARIA ROBLES 's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MARIA ROBLES : NO FUERON RESPONSABLES NI TIENEN LA MEJOR COMUNICACION CON EL CLIENTE, POR SU PUESTO NO TODOS PERO LOS QUE ME SUPUESTAMENTE ME AYUDARON PARA CANCELAR CANALES DE COBRO NO PUDIERON EXPLICAR BIEN NI HACER BIEN SU TRABAJA MUUUUUUUYYYY DECEPCIONADA QUE ES TAN FACIL ES QUE CUANDO ALGUIEN TE DIGA NO QUIERO COBRO DE NINGUNA PELICULA CANCELENME TODO Y NO LO PUEDAN HACER ES TODO UN CAOS LAMENTABLEMENTE ESE FUE MI CASO ESPERO QUE NADIEN MAS PASE ESTO Y POR FABOR CUANDO UN CLIENTE DICE NINGUNA SIGNIFICA NADA DE ASESO A ORDENAR NINGUN CANAL
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~MARIA ROBLES : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MARIA ROBLES : I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~MARIA ROBLES : For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~MARIA ROBLES : Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MARIA ROBLES taken from his Time Warner customer service problem that occurred on November 8th, 2017.