Time Warner: Nice condescending attitude when explaining tha...
A Time Warner customer review by GetHuman user ~switching to someone else from November 17th, 2017
Background on ~switching to someone else's case
GetHuman: ~switching to someone else - can you tell our other Time Warner customers when your case took place?
~switching to someone else: Sure. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~switching to someone else a list of common Time Warner problems)
~switching to someone else: "Technical Support" was why I was trying to call.
~switching to someone else's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~switching to someone else: Nice condescending attitude when explaining that the post office may have lost the * refund checks they were to send. When I asked to speak to a supervisor I was 'accidentally' disconnected while waiting.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~switching to someone else: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~switching to someone else: I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~switching to someone else: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~switching to someone else: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~switching to someone else taken from his Time Warner customer service problem that occurred on November 10th, 2017.