Time Warner: The CS people tried to help but their own syste...
A Time Warner customer review by GetHuman user ~Delta sucks from November 22nd, 2017
Background on ~Delta sucks's case
GetHuman: ~Delta sucks - can you tell our other Time Warner customers when your case took place?
~Delta sucks: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Delta sucks a list of common Time Warner problems)
~Delta sucks: "Account Access" was why I was trying to call.
~Delta sucks's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Delta sucks: The CS people tried to help but their own system was so slow and the call center people have such a poor understanding of the potential issues that they always fallback on the "it must be the hardware. You'll need to go to a physical location and switch it out," instead of troubleshooting the problem
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Delta sucks: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Delta sucks: I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Delta sucks: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Delta sucks: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Delta sucks taken from his Time Warner customer service problem that occurred on November 19th, 2017.