Time Warner: The initial wait to human was about * minutes...
A Time Warner customer review by GetHuman user GetHuman-305708 from October 28th, 2017
Background on GetHuman-305708's case
GetHuman: GetHuman-305708 - can you tell our other Time Warner customers when your case took place?
GetHuman-305708: Yup. It was late at night, on October 18th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-305708 a list of common Time Warner problems)
GetHuman-305708: "Lower my bill" was why I was trying to call.
GetHuman-305708's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-305708: The initial wait to human was about * minutes. The agent was kind and helpful, but I needed to speak to her supervisor b*c she was not authorize to get what I needed. That wait was pretty long (** min), but the supervisor also provided excellent service and was able to help me with my problem. I also had my promotion rate extended for another year for my trouble.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
GetHuman-305708: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-305708: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
GetHuman-305708: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
GetHuman-305708: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-305708 taken from his Time Warner customer service problem that occurred on October 18th, 2017.