Time Warner: The people are generally polite over the phone...
A Time Warner customer review by GetHuman user ~Do Your Job from November 15th, 2017
Background on ~Do Your Job's case
GetHuman: ~Do Your Job - can you tell our other Time Warner customers when your case took place?
~Do Your Job: Yeah. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Do Your Job a list of common Time Warner problems)
~Do Your Job: "Technical support" was why I was trying to call.
~Do Your Job's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Do Your Job: The people are generally polite over the phone, but overall, TWCs systems management is simply atrocious. Being in the military, I move frequently. A credit check was done when I returned from deployment from Iraq. I had to move and was told I could turn in equipment to any office. When I turned in the equipment to my new location, the new local office lost the documentation and accountability of the equipment and has already (in less than ** days) submitted to collections for equipment I turned in. I have been calling back and forth between two "*regions"* trying to get the issue resolved. Why do I have to play TWCs communications middleman? How does a company operate when "*regions"* don't talk to each other? First chance I get, I'm dropping TWC.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Do Your Job: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Do Your Job: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Do Your Job: For that I would say four out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Do Your Job: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Do Your Job taken from his Time Warner customer service problem that occurred on November 10th, 2017.