I purchased my tomtom xxl *** from office max a...
A TomTom customer review by GetHuman user ~chad from November 21st, 2017
Background on ~chad's case
GetHuman: ~chad - can you tell our other TomTom customers when your case took place?
~chad: Yes I can. It was evening, on November 13th.
GetHuman: Did you reach out to TomTom, and if so, how?
GetHuman: And which of these common TomTom customer issues best describes the reason you wanted to talk to them?
(Shows ~chad a list of common TomTom problems)
~chad: "Repairs" was why I was trying to contact.
~chad's review of TomTom customer service
GetHuman: So how would you sum up your experience for GetHuman's TomTom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chad: I purchased my tomtom xxl *** from office max and was supposed to get free lifetime maps. that is a large part of why we purchased this product. when i called they would not honor it because i no longer have the box that it came in three years ago. this is rediculous as they now want me to pay twice for a map update as I paid for the unit in the first place. from now on I will simply use google maps on my phone.
GetHuman: Let's quantify your experience contacting TomTom. On a scale of 1 to 5, how easy is it go get help on a TomTom problem?
~chad: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chad: I'd give them a three out of five on communication.
GetHuman: And what about TomTom's ability to quickly and effectively address your problem?
~chad: For that I would say five out of five.
GetHuman: And finally- any advice for other TomTom customers?
~chad: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TomTom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chad taken from his TomTom customer service problem that occurred on November 13th, 2017.