TomTom: The folks on the live chat and at the support p...
A TomTom customer review by GetHuman user ~John from November 2nd, 2017
Background on ~John's case
GetHuman: ~John - can you tell our other TomTom customers when your case took place?
~John: Yup. It was morning, on October 29th.
GetHuman: Did you reach out to TomTom, and if so, how?
GetHuman: And which of these common TomTom customer issues best describes the reason you wanted to talk to them?
(Shows ~John a list of common TomTom problems)
~John: "Technical support" was why I was trying to contact.
~John's review of TomTom customer service
GetHuman: So how would you sum up your experience for GetHuman's TomTom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John: The folks on the live chat and at the support phone number do not know how to handle customer service concerns nor will they provide a customer service number or contact. They sell maps that are at least two years out of date and expect me to do my own updates. What am I paying for??? My only avenue right now is the BBB.
GetHuman: Let's quantify your experience contacting TomTom. On a scale of 1 to 5, how easy is it go get help on a TomTom problem?
~John: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John: I'd give them a four out of five on communication.
GetHuman: And what about TomTom's ability to quickly and effectively address your problem?
~John: For that I would say one out of five.
GetHuman: And finally- any advice for other TomTom customers?
~John: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TomTom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John taken from his TomTom customer service problem that occurred on October 29th, 2017.