TomTom: voice activated menus take forever to navigate...
A TomTom customer review by GetHuman user GetHuman-172262 from November 7th, 2017
Background on GetHuman-172262's case
GetHuman: GetHuman-172262 - can you tell our other TomTom customers when your case took place?
GetHuman-172262: Yeah. It was late at night, on October 28th.
GetHuman: Did you reach out to TomTom, and if so, how?
GetHuman: And which of these common TomTom customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-172262 a list of common TomTom problems)
GetHuman-172262: "Warranty claim" was why I was trying to contact.
GetHuman-172262's review of TomTom customer service
GetHuman: So how would you sum up your experience for GetHuman's TomTom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-172262: voice activated menus take forever to navigate, i just hit zero a bunch after selecting my language and got someone much faster
GetHuman: Let's quantify your experience contacting TomTom. On a scale of 1 to 5, how easy is it go get help on a TomTom problem?
GetHuman-172262: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-172262: I'd give them a five out of five on communication.
GetHuman: And what about TomTom's ability to quickly and effectively address your problem?
GetHuman-172262: For that I would say two out of five.
GetHuman: And finally- any advice for other TomTom customers?
GetHuman-172262: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TomTom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-172262 taken from his TomTom customer service problem that occurred on October 28th, 2017.