Toshiba: Because of the automated system, it takes *** m...
A Toshiba customer review by GetHuman user GetHuman-425707 from November 20th, 2017
Background on GetHuman-425707's case
GetHuman: GetHuman-425707 - can you tell our other Toshiba customers when your case took place?
GetHuman-425707: Yeah. It was evening, on November 12th.
GetHuman: Did you reach out to Toshiba, and if so, how?
GetHuman: And which of these common Toshiba customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-425707 a list of common Toshiba problems)
GetHuman-425707: "Repairs" was why I was trying to call.
GetHuman-425707's review of Toshiba customer service
GetHuman: So how would you sum up your experience for GetHuman's Toshiba customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-425707: Because of the automated system, it takes *** minutes to reach a human being. When the serial number is given, the automated system repeats "B" when "D" is given to it. Make it easier and faster to reach a human. The automated system has proven to be virtually useless.
GetHuman: Let's quantify your experience contacting Toshiba. On a scale of 1 to 5, how easy is it go get help on a Toshiba problem?
GetHuman-425707: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-425707: I'd give them a one out of five on communication.
GetHuman: And what about Toshiba's ability to quickly and effectively address your problem?
GetHuman-425707: For that I would say four out of five.
GetHuman: And finally- any advice for other Toshiba customers?
GetHuman-425707: Call them early in the day or late. Don't forget any personal or account information you might need for Toshiba to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-425707 taken from his Toshiba customer service problem that occurred on November 12th, 2017.