Toyota: Worst part was guessing which number to press a...
A Toyota customer review by GetHuman user ~John Winston from November 10th, 2017
Background on ~John Winston's case
GetHuman: ~John Winston - can you tell our other Toyota customers when your case took place?
~John Winston: Yes. It was late at night, on November 4th.
GetHuman: Did you reach out to Toyota, and if so, how?
GetHuman: And which of these common Toyota customer issues best describes the reason you wanted to talk to them?
(Shows ~John Winston a list of common Toyota problems)
~John Winston: "Where to buy" was why I was trying to call.
~John Winston's review of Toyota customer service
GetHuman: So how would you sum up your experience for GetHuman's Toyota customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John Winston: Worst part was guessing which number to press and waiting through the options twice because it wasn't obvious. I needed the required tire rating. It took a long time but they finally confirmed what the owner's manual said - by reading the owner's manual. I guess that's what I get for not buying an American-made vehicle. Last time I needed this information for a Ford, I was able to talk to an engineer who explained what I needed based on information about my driving. I'm still suspicious that the manual (as well as this help line) was just taking the easy way out and recommended over-rated tires for my Camry. Sigh.
GetHuman: Let's quantify your experience contacting Toyota. On a scale of 1 to 5, how easy is it go get help on a Toyota problem?
~John Winston: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John Winston: I'd give them a five out of five on communication.
GetHuman: And what about Toyota's ability to quickly and effectively address your problem?
~John Winston: For that I would say three out of five.
GetHuman: And finally- any advice for other Toyota customers?
~John Winston: Call them early in the day or late. Don't forget any personal or account information you might need for Toyota to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John Winston taken from his Toyota customer service problem that occurred on November 4th, 2017.