Toyota: Insisting I drive a car with an exploding air b...
A Toyota customer review by GetHuman user ~jbolton from November 26th, 2017
Background on ~jbolton's case
GetHuman: ~jbolton - can you tell our other Toyota customers when your case took place?
~jbolton: Yeah. It was morning, on November 24th.
GetHuman: Did you reach out to Toyota, and if so, how?
GetHuman: And which of these common Toyota customer issues best describes the reason you wanted to talk to them?
(Shows ~jbolton a list of common Toyota problems)
~jbolton: "Where to buy" was why I was trying to call.
~jbolton's review of Toyota customer service
GetHuman: So how would you sum up your experience for GetHuman's Toyota customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jbolton: Insisting I drive a car with an exploding air bag. RUDE customer derive at Kennesaw GA Cobb Toyota by Dennis service dept.
GetHuman: Let's quantify your experience contacting Toyota. On a scale of 1 to 5, how easy is it go get help on a Toyota problem?
~jbolton: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jbolton: I'd give them a four out of five on communication.
GetHuman: And what about Toyota's ability to quickly and effectively address your problem?
~jbolton: For that I would say three out of five.
GetHuman: And finally- any advice for other Toyota customers?
~jbolton: Call them early in the day or late. Don't forget any personal or account information you might need for Toyota to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jbolton taken from his Toyota customer service problem that occurred on November 24th, 2017.