Toyota: answered promptly and listened to my concerns...
A Toyota customer review by GetHuman user ~oil line rupture from November 18th, 2017
Background on ~oil line rupture's case
GetHuman: ~oil line rupture - can you tell our other Toyota customers when your case took place?
~oil line rupture: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Toyota, and if so, how?
GetHuman: And which of these common Toyota customer issues best describes the reason you wanted to talk to them?
(Shows ~oil line rupture a list of common Toyota problems)
~oil line rupture: "Returns" was why I was trying to call.
~oil line rupture's review of Toyota customer service
GetHuman: So how would you sum up your experience for GetHuman's Toyota customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~oil line rupture: answered promptly and listened to my concerns. But they were not able to offer any more help than that.
GetHuman: Let's quantify your experience contacting Toyota. On a scale of 1 to 5, how easy is it go get help on a Toyota problem?
~oil line rupture: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~oil line rupture: I'd give them a five out of five on communication.
GetHuman: And what about Toyota's ability to quickly and effectively address your problem?
~oil line rupture: For that I would say two out of five.
GetHuman: And finally- any advice for other Toyota customers?
~oil line rupture: Call them early in the day or late. Don't forget any personal or account information you might need for Toyota to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~oil line rupture taken from his Toyota customer service problem that occurred on November 17th, 2017.