Toys ''R'' Us: Worst customer service ever. This should have...

A Toys ''R'' Us customer review by GetHuman user ~SHAY from November 25th, 2017

Background on ~SHAY's case

GetHuman: ~SHAY - can you tell our other Toys ''R'' Us customers when your case took place?
~SHAY: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Toys ''R'' Us, and if so, how?
~SHAY: I used the 800-869-7787 number I found for on the GetHuman Toys ''R'' Us customer phone number page I was on: Toys ''R'' Us Customer Service Phone Number
GetHuman: And which of these common Toys ''R'' Us customer issues best describes the reason you wanted to talk to them?
(Shows ~SHAY a list of common Toys ''R'' Us problems)
~SHAY: "Cancel an order" was why I was trying to call.

~SHAY's review of Toys ''R'' Us customer service

GetHuman: So how would you sum up your experience for GetHuman's Toys ''R'' Us customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SHAY: Worst customer service ever. This should have been resolved two weeks ago upon my FIRST CALL. Discovered that my refund was being sent to someone in Tennessee??? Resolved today...hopefully...we shall see. Needless to say - WILL NOT PURCHASE FROM TOYS R US EVER AGAIN!
GetHuman: Let's quantify your experience contacting Toys ''R'' Us. On a scale of 1 to 5, how easy is it go get help on a Toys ''R'' Us problem?
~SHAY: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SHAY: I'd give them a three out of five on communication.
GetHuman: And what about Toys ''R'' Us's ability to quickly and effectively address your problem?
~SHAY: For that I would say two out of five.
GetHuman: And finally- any advice for other Toys ''R'' Us customers?
~SHAY: Call them early in the day or late. Don't forget any personal or account information you might need for Toys ''R'' Us to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SHAY taken from his Toys ''R'' Us customer service problem that occurred on November 16th, 2017.

Toys ''R'' Us

2.22 of 5 stars | 71 reviews
Toys ''R'' Us ReviewsToys ''R'' Us's Phone NumberAll Toys ''R'' Us contact info

~SHAY's Toys ''R'' Us Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Toys ''R'' Us, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Toys ''R'' Us in any way.

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