TracFone Wireless: After the VMail prompts, got a person almost im...
A TracFone Wireless customer review by GetHuman user ~TFone User from November 21st, 2017
Background on ~TFone User's case
GetHuman: ~TFone User - can you tell our other TracFone Wireless customers when your case took place?
~TFone User: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~TFone User a list of common TracFone Wireless problems)
~TFone User: "Technical support" was why I was trying to call.
~TFone User's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TFone User: After the VMail prompts, got a person almost immediately. Some India'n accent but easy enough to understand. Everything else was easy & accurate.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~TFone User: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TFone User: I'd give them a two out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~TFone User: For that I would say five out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~TFone User: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TFone User taken from his TracFone Wireless customer service problem that occurred on November 19th, 2017.