TracFone Wireless: Annoyed at how difficult it was to get to a hum...
A TracFone Wireless customer review by GetHuman user ~Pop Vulture from November 20th, 2017
Background on ~Pop Vulture's case
GetHuman: ~Pop Vulture - can you tell our other TracFone Wireless customers when your case took place?
~Pop Vulture: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Pop Vulture a list of common TracFone Wireless problems)
~Pop Vulture: "Transfer Phone Number" was why I was trying to call.
~Pop Vulture's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pop Vulture: Annoyed at how difficult it was to get to a human, and at the long hold time, but once I got my human, my problem was resolved quickly, politely, and completely.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Pop Vulture: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pop Vulture: I'd give them a five out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Pop Vulture: For that I would say one out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Pop Vulture: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pop Vulture taken from his TracFone Wireless customer service problem that occurred on November 14th, 2017.