TracFone Wireless: Charged me ** minutes, just trying to fix a pro...
A TracFone Wireless customer review by GetHuman user ~Vicky Owens from November 26th, 2017
Background on ~Vicky Owens's case
GetHuman: ~Vicky Owens - can you tell our other TracFone Wireless customers when your case took place?
~Vicky Owens: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Vicky Owens a list of common TracFone Wireless problems)
~Vicky Owens: "Complaint" was why I was trying to call.
~Vicky Owens's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vicky Owens: Charged me ** minutes, just trying to fix a problem. Never had a company charge when you spoke to them. Still the problem was simple, but they left me hanging on while the system was down.Very disappointed.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Vicky Owens: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vicky Owens: I'd give them a two out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Vicky Owens: For that I would say three out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Vicky Owens: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vicky Owens taken from his TracFone Wireless customer service problem that occurred on November 19th, 2017.