TracFone Wireless: Dealt with "Tanisha" * wks ago-had no idea what...
A TracFone Wireless customer review by GetHuman user ~Bonnie from November 24th, 2017
Background on ~Bonnie's case
GetHuman: ~Bonnie - can you tell our other TracFone Wireless customers when your case took place?
~Bonnie: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Bonnie a list of common TracFone Wireless problems)
~Bonnie: "Lost or Stolen Phone" was why I was trying to call.
~Bonnie's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bonnie: Dealt with "Tanisha" * wks ago-had no idea what she was doing. All I wanted was a new sim card mailed. Called today & unfortunately got her again. She wanted all unnecessary information. Kept me on hold for * minutes, not even saying anything-I didn't know if she was still on the line! Told me I wasn't "registered"-what does that mean? Finally, after waiting another ** minutes, the floor manager was able to tell me they would mail the sim. I don't know whether "Tanisha" is new, but you will surely loose business if she's not educated! Or your customers will have a stroke due to aggravation!! What a horrible experience!
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Bonnie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bonnie: I'd give them a one out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Bonnie: For that I would say two out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Bonnie: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bonnie taken from his TracFone Wireless customer service problem that occurred on November 20th, 2017.