TracFone Wireless: I was calling to get help receiving my addition...
A TracFone Wireless customer review by GetHuman user ~Very Disappointed from November 24th, 2017
Background on ~Very Disappointed's case
GetHuman: ~Very Disappointed - can you tell our other TracFone Wireless customers when your case took place?
~Very Disappointed: Yes. It was late at night, on November 18th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Very Disappointed a list of common TracFone Wireless problems)
~Very Disappointed: "Add Minutes" was why I was trying to call.
~Very Disappointed's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very Disappointed: I was calling to get help receiving my additional ** bonus minutes using promotional code *****. Though I had used this code successfully many times, until the last time, when I had needed help, the people I spoke to kept telling me, over and over again, that the promotional code was good for only one use, though this was obviously not true. No matter how many times I told them that I had used it many times before, they just kept repeating this to me over and over again, like robots. I never did get my additional ** bonus minutes, even though they had been promised to me in a text I had received from TracFone, even though I called * times. And they couldn't*wouldn't tell me why I kept getting that text. I don't like doing business with a company that doesn't keep its promises. Also, I really don't want to be prejudiced, but I never did get to speak to anyone whose first language was English, and I noticed that the stronger the person's accent, the more unhelpful the person was.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Very Disappointed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very Disappointed: I'd give them a three out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Very Disappointed: For that I would say four out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Very Disappointed: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very Disappointed taken from his TracFone Wireless customer service problem that occurred on November 18th, 2017.