Received a call back from Trane customer servic...
A Trane customer review by GetHuman user ~Jim from November 22nd, 2017
Background on ~Jim's case
GetHuman: ~Jim - can you tell our other Trane customers when your case took place?
~Jim: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to Trane, and if so, how?
GetHuman: And which of these common Trane customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim a list of common Trane problems)
~Jim: "Returns" was why I was trying to call.
~Jim's review of Trane customer service
GetHuman: So how would you sum up your experience for GetHuman's Trane customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim: Received a call back from Trane customer service * days after my initial call. The person was unsympathetic and would not admit that the quality of the Trane replacement parts continues to decrease. She did not want to hear about the fact that I have lost * indoor coils in ** years, the last one only lasting * years and that in ** years I now have spent more than the initial unit cost. Their add "nothing can stop a Trane" should be "you should be happy of your Trane continues to run". This will be my first and last Trane product.
GetHuman: Let's quantify your experience contacting Trane. On a scale of 1 to 5, how easy is it go get help on a Trane problem?
~Jim: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim: I'd give them a three out of five on communication.
GetHuman: And what about Trane's ability to quickly and effectively address your problem?
~Jim: For that I would say four out of five.
GetHuman: And finally- any advice for other Trane customers?
~Jim: Call them early in the day or late. Don't forget any personal or account information you might need for Trane to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim taken from his Trane customer service problem that occurred on November 19th, 2017.