TransUnion: COULDNT UNDERSTAND A WORD THAT THE WOMAN SAID...
A TransUnion customer review by GetHuman user ~BOSS LADY from November 18th, 2017
Background on ~BOSS LADY's case
GetHuman: ~BOSS LADY - can you tell our other TransUnion customers when your case took place?
~BOSS LADY: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~BOSS LADY a list of common TransUnion problems)
~BOSS LADY: "Account Access" was why I was trying to call.
~BOSS LADY's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BOSS LADY: COULDNT UNDERSTAND A WORD THAT THE WOMAN SAID, SHE DIDNT SPEAK ENGLISH. SAD THING IS THEY REQUEST ALL YOUR PRIVATE INFORMATION BUT CANT ANSWER ANY OF YOUR QUESTIONS, PLUS YOU HAVE TO WAIT TILL THEY SEND YOU A REPORT.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~BOSS LADY: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BOSS LADY: I'd give them a four out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~BOSS LADY: For that I would say one out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~BOSS LADY: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BOSS LADY taken from his TransUnion customer service problem that occurred on November 16th, 2017.