TransUnion: I was given the number by a loan officer and to...
A TransUnion customer review by GetHuman user ~TURNED OFF! from November 23rd, 2017
Background on ~TURNED OFF!'s case
GetHuman: ~TURNED OFF! - can you tell our other TransUnion customers when your case took place?
~TURNED OFF!: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~TURNED OFF! a list of common TransUnion problems)
~TURNED OFF!: "Check Credit Score" was why I was trying to call.
~TURNED OFF!'s review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TURNED OFF!: I was given the number by a loan officer and told if I called, they'd tell me how I could raise my score up to the score needed to qualify. Instead, I WAS TOLD THEY DON'T DISCUSS credit issues. My only recourse was to buy a score and report for $*
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~TURNED OFF!: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TURNED OFF!: I'd give them a five out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~TURNED OFF!: For that I would say five out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~TURNED OFF!: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TURNED OFF! taken from his TransUnion customer service problem that occurred on November 19th, 2017.