TransUnion: First time calling. Some dude with heavy accent...
A TransUnion customer review by GetHuman user ~TransUnion SUCKS! from November 21st, 2017
Background on ~TransUnion SUCKS!'s case
GetHuman: ~TransUnion SUCKS! - can you tell our other TransUnion customers when your case took place?
~TransUnion SUCKS!: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~TransUnion SUCKS! a list of common TransUnion problems)
~TransUnion SUCKS!: "Cancel Subscription" was why I was trying to call.
~TransUnion SUCKS!'s review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TransUnion SUCKS!: First time calling. Some dude with heavy accent answered.*I asked what country he was in, and he said Central or South America.*I told him I don't discuss my financial information with anyone outside the US, and then hung up.*Now searching for another number.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~TransUnion SUCKS!: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TransUnion SUCKS!: I'd give them a four out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~TransUnion SUCKS!: For that I would say one out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~TransUnion SUCKS!: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TransUnion SUCKS! taken from his TransUnion customer service problem that occurred on November 19th, 2017.