TransUnion: my accounts are paid except for credit cards wh...
A TransUnion customer review by GetHuman user ~Edward Lovelist Jr from November 28th, 2017
Background on ~Edward Lovelist Jr's case
GetHuman: ~Edward Lovelist Jr - can you tell our other TransUnion customers when your case took place?
~Edward Lovelist Jr: Yes I can. It was late at night, on November 21st.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~Edward Lovelist Jr a list of common TransUnion problems)
~Edward Lovelist Jr: "Unfreeze Credit" was why I was trying to call.
~Edward Lovelist Jr's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Edward Lovelist Jr: my accounts are paid except for credit cards which are current,was trying to find out why my score is so low?
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~Edward Lovelist Jr: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Edward Lovelist Jr: I'd give them a four out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~Edward Lovelist Jr: For that I would say three out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~Edward Lovelist Jr: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Edward Lovelist Jr taken from his TransUnion customer service problem that occurred on November 21st, 2017.