TransUnion: South American accent on customer service, only...
A TransUnion customer review by GetHuman user ~Torgo The White from November 19th, 2017
Background on ~Torgo The White's case
GetHuman: ~Torgo The White - can you tell our other TransUnion customers when your case took place?
~Torgo The White: Sure. It was late at night, on November 15th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~Torgo The White a list of common TransUnion problems)
~Torgo The White: "Fix Credit History" was why I was trying to call.
~Torgo The White's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Torgo The White: South American accent on customer service, only had to ask her to repeat every other sentence, but I got through instantly and got my report sent without any real problems.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~Torgo The White: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Torgo The White: I'd give them a three out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~Torgo The White: For that I would say two out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~Torgo The White: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Torgo The White taken from his TransUnion customer service problem that occurred on November 15th, 2017.