TransUnion: No one seems to know two different terms being...
A TransUnion customer review by GetHuman user ~RB from November 26th, 2017
Background on ~RB's case
GetHuman: ~RB - can you tell our other TransUnion customers when your case took place?
~RB: Yeah. It was afternoon, on November 24th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~RB a list of common TransUnion problems)
~RB: "Unfreeze Credit" was why I was trying to call.
~RB's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RB: No one seems to know two different terms being used on the web site, "freeze" and "lock." I want a lender to be able to see my account, call it what you will.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~RB: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RB: I'd give them a five out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~RB: For that I would say five out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~RB: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RB taken from his TransUnion customer service problem that occurred on November 24th, 2017.