TransUnion: I understood this lady too well. I called to c...
A TransUnion customer review by GetHuman user ~ex transunion customer from November 26th, 2017
Background on ~ex transunion customer's case
GetHuman: ~ex transunion customer - can you tell our other TransUnion customers when your case took place?
~ex transunion customer: Sure. It was late at night, on November 20th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~ex transunion customer a list of common TransUnion problems)
~ex transunion customer: "Unfreeze Credit" was why I was trying to call.
~ex transunion customer's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ex transunion customer: I understood this lady too well. I called to cancel, and had to repeat it to her several times. She kept reading me the benefits and offering me discounts and after ** minutes I had to interupt her by saying "mam.. mam.. mam.. escuse me MAM! I am ***% sure I want to cancel can you please cancel my subscription?" At that point she became short with me me and tried to convince me to keep the service. At that point I became frustrated with her and told her to please cancel my service or let me speak to someone who would. After ** minutes on the phone she finally relented.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~ex transunion customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ex transunion customer: I'd give them a five out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~ex transunion customer: For that I would say three out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~ex transunion customer: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ex transunion customer taken from his TransUnion customer service problem that occurred on November 20th, 2017.