TransUnion: Overseas call difficult to hear and understand...
A TransUnion customer review by GetHuman user ~Judy Iives from November 24th, 2017
Background on ~Judy Iives's case
GetHuman: ~Judy Iives - can you tell our other TransUnion customers when your case took place?
~Judy Iives: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~Judy Iives a list of common TransUnion problems)
~Judy Iives: "Account Access" was why I was trying to call.
~Judy Iives's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Judy Iives: Overseas call difficult to hear and understand accents. Reception was very unfriendly. I think he thought I was a "dumb American". Got nothing out of this!
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~Judy Iives: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Judy Iives: I'd give them a two out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~Judy Iives: For that I would say five out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~Judy Iives: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Judy Iives taken from his TransUnion customer service problem that occurred on November 19th, 2017.