Travelocity: So after a random charge appears on my card for...
A Travelocity customer review by GetHuman user GetHuman-341259 from November 26th, 2017
Background on GetHuman-341259's case
GetHuman: GetHuman-341259 - can you tell our other Travelocity customers when your case took place?
GetHuman-341259: Yes. It was evening, on November 24th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-341259 a list of common Travelocity problems)
GetHuman-341259: "Find Itinerary" was why I was trying to call.
GetHuman-341259's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-341259: So after a random charge appears on my card for Travelocity. I contact there customer service which is located in the Philippines i was informed..I was reassured that the situation would be taken care of..All i had to was call them back and we would contact my bank and everything would be fine..So promptly this morning i give them a call and to my dismay the wait time is ** minutes...So i enter my info for a call back in ** minutes..When i finally get the call one of the philippine girls gets upset with me because i don't have an itinerary number..Now i didn't make a purchase from Travelocity...i don't have so much as a receipt or conformation or anything for the charge..I Have no itinerary number..Well she gets upset and hangs up on me after i waited ** mins...then when i call back the wait time is increased to ** minutes...I really do not understand how a company can operate this way with impunity...how is this legal...Im so outraged and upset at this point my only focus is holding T
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
GetHuman-341259: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-341259: I'd give them a one out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
GetHuman-341259: For that I would say four out of five.
GetHuman: And finally- any advice for other Travelocity customers?
GetHuman-341259: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-341259 taken from his Travelocity customer service problem that occurred on November 24th, 2017.