explained my problem...Travelocity is charging...
A Travelocity customer review by GetHuman user ~Wilma Knoll from November 22nd, 2017
Background on ~Wilma Knoll's case
GetHuman: ~Wilma Knoll - can you tell our other Travelocity customers when your case took place?
~Wilma Knoll: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~Wilma Knoll a list of common Travelocity problems)
~Wilma Knoll: "Make a Booking" was why I was trying to call.
~Wilma Knoll's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wilma Knoll: explained my problem...Travelocity is charging me insurance money $**.** for a trip I never took. was referred to another *, no one answered told me to call next day.
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~Wilma Knoll: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wilma Knoll: I'd give them a one out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~Wilma Knoll: For that I would say one out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~Wilma Knoll: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wilma Knoll taken from his Travelocity customer service problem that occurred on November 20th, 2017.