We used Travelocity to book a hotel for * night...
A Travelocity customer review by GetHuman user ~PG from November 19th, 2017
Background on ~PG's case
GetHuman: ~PG - can you tell our other Travelocity customers when your case took place?
~PG: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~PG a list of common Travelocity problems)
~PG: "Refund My Booking" was why I was trying to call.
~PG's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PG: We used Travelocity to book a hotel for * nights in Milan, en route to celebrate my husband's **th birthday in Switzerland and Lake Garda. Unfortunately, we had an untimely and tragic death of my brother who was only **, which caused us to cancel these bookings. Travelocity was the only company who showed no compassion and refused to refund our money, yet we had been spending tens of thousands of dollars with them every year. Do not use this company, they do not care about their customers
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~PG: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PG: I'd give them a four out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~PG: For that I would say five out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~PG: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PG taken from his Travelocity customer service problem that occurred on November 11th, 2017.