Travelocity: Worst experience of my life!!!! I booked a trip...
A Travelocity customer review by GetHuman user ~Tyme4pur from November 21st, 2017
Background on ~Tyme4pur's case
GetHuman: ~Tyme4pur - can you tell our other Travelocity customers when your case took place?
~Tyme4pur: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~Tyme4pur a list of common Travelocity problems)
~Tyme4pur: "Change Booking" was why I was trying to call.
~Tyme4pur's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tyme4pur: Worst experience of my life!!!! I booked a trip through travelocity for a vacation to Montego Bay jamaica for August *nd through August *th. I read reviews on the website that stated the hotel had roaches, granted that was in **** but I still did not want to stay there and called to change just the hotel portion of our trip and it would have been about a **** dollar difference so they would have been getting even more money from us,well I called and of course their customer service is ALL in India and you can't understand half of the customer service reps. I spoke to a rep and he changed my hotel portion from the RIU Montego Bay to the Sandals resort in Montego Bay and after an hour on the phone with him holding and waiting and waiting he ran my card through and charged **** four times and then stated it didn't work, you'll have to call back tomorrow and try again. I said you have got to be kidding me after all that!!! So I waited and called the next morning and started all over again
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~Tyme4pur: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tyme4pur: I'd give them a one out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~Tyme4pur: For that I would say two out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~Tyme4pur: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tyme4pur taken from his Travelocity customer service problem that occurred on November 19th, 2017.