Never use travelocity. I don't know why I picke...
A Travelocity customer review by GetHuman user ~American Tourist from November 12th, 2017
Background on ~American Tourist's case
GetHuman: ~American Tourist - can you tell our other Travelocity customers when your case took place?
~American Tourist: Yup. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~American Tourist a list of common Travelocity problems)
~American Tourist: "Refund a Charge" was why I was trying to call.
~American Tourist's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~American Tourist: Never use travelocity. I don't know why I picked them, but I have learnt from my mistake. Customer service is non-existent, impossible to get to talk to a person. They don't value their own quoted prices and rules. Shame on Travelocity.
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~American Tourist: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~American Tourist: I'd give them a five out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~American Tourist: For that I would say two out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~American Tourist: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~American Tourist taken from his Travelocity customer service problem that occurred on November 7th, 2017.