Travelocity: I booked airline tickets then airline and Trave...
A Travelocity customer review by GetHuman user ~Business traveler from November 28th, 2017
Background on ~Business traveler 's case
GetHuman: ~Business traveler - can you tell our other Travelocity customers when your case took place?
~Business traveler : Sure. It was morning, on November 21st.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~Business traveler a list of common Travelocity problems)
~Business traveler : "Refund My Booking" was why I was trying to call.
~Business traveler 's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Business traveler : I booked airline tickets then airline and Travelocity were not able to locate booking or itinerary. I had to rebook at over $****. Then they found the original one and I have not been refunded. The promo code did not work so they gave me one night free hotel at the airport. The hotel not at the airport I waited * hours for a shuttle and the hotel was filthy and disgusting. The pillows were worn out, threadbare and stained. We walked to other hotels with our luggage until we found another hotel !! I called * times and got disconnected each time and I still have not gotten a call from a supervisor.
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~Business traveler : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Business traveler : I'd give them a four out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~Business traveler : For that I would say three out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~Business traveler : Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Business traveler taken from his Travelocity customer service problem that occurred on November 21st, 2017.