Travelocity: On May **, ****, I bid for a *-star "Top Secret...
A Travelocity customer review by GetHuman user ~bubba5199 from November 27th, 2017
Background on ~bubba5199's case
GetHuman: ~bubba5199 - can you tell our other Travelocity customers when your case took place?
~bubba5199: Yup. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~bubba5199 a list of common Travelocity problems)
~bubba5199: "Refund a Charge" was why I was trying to call.
~bubba5199's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bubba5199: On May **, ****, I bid for a *-star "Top Secret" hotel in Palmdale, CA for $** a night. When I completed the purchase, the hotel I was assigned to was the Ramada Palmdale, which the Travelocity website rates as a *-star hotel. The *-star hotels were listed as being $** a night.*I immediately called your customer service and was told to call back the next morning. When I did so, I explained the situation and asked for a supervisor and was put on hold for ** minutes. I hung up and tried again, with a ** minute wait for a supervisor. The person I spoke to said he could not do anything, and transferred me to a manager. I waited ** minutes for the manager to pick up, and when she did, I explained the situation to her and requested a *-star hotel. She told me something to the effect of "When you do that kind of bidding, it's opaque and there are no guarantees for the number of stars." I asked her where it says this on the website and she did not give me that information, only
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~bubba5199: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bubba5199: I'd give them a five out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~bubba5199: For that I would say one out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~bubba5199: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bubba5199 taken from his Travelocity customer service problem that occurred on November 24th, 2017.