Travelocity: My wife tried schedule a flight * times on this...
A Travelocity customer review by GetHuman user ~Not a happy customer from November 26th, 2017
Background on ~Not a happy customer's case
GetHuman: ~Not a happy customer - can you tell our other Travelocity customers when your case took place?
~Not a happy customer: Yes. It was morning, on November 24th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~Not a happy customer a list of common Travelocity problems)
~Not a happy customer: "Refund My Booking" was why I was trying to call.
~Not a happy customer's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not a happy customer: My wife tried schedule a flight * times on this website and was unable to get reservation from Abilene TX to Salt Lake, Utah. I was billed * times on my credit card for flight insurance. This should not be on my credit card because I was unable to get a plane reservation. I should not be charged on my card.
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~Not a happy customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not a happy customer: I'd give them a four out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~Not a happy customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~Not a happy customer: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not a happy customer taken from his Travelocity customer service problem that occurred on November 24th, 2017.