Travelocity: Reserved * car seats for my children for the re...
A Travelocity customer review by GetHuman user ~midland1 from November 27th, 2017
Background on ~midland1's case
GetHuman: ~midland1 - can you tell our other Travelocity customers when your case took place?
~midland1: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~midland1 a list of common Travelocity problems)
~midland1: "Refund a Charge" was why I was trying to call.
~midland1's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~midland1: Reserved * car seats for my children for the rental car booked through travelocity. Called the rental company to confirm the reservations and they did not have the car seats reserved. They said to call travelocity. I have been on the phone for over an hour and still have not settled the issue. The first girl kept putting me on hold for ** mins at a time and coming back and just repeating my information to me. It took ** mins to get a supervisor on the phone who told me I probably just called the wrong number for the car rental. I told her they had our reservation and all of our info. After * mins she finally agreed to call the car rental place. I have been on hold for ** mins waiting on her to come back to the phone (update:before I finished typing, the phone call cut off at * hr * mins). I will never ever ever book through travelocity again and am very close to canceling the entire reservation and booking through someone else.
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~midland1: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~midland1: I'd give them a one out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~midland1: For that I would say one out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~midland1: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~midland1 taken from his Travelocity customer service problem that occurred on November 21st, 2017.