I will NEVER again use Travelocity! And I will...
A Travelocity customer review by GetHuman user GetHuman-303691 from October 28th, 2017
Background on GetHuman-303691's case
GetHuman: GetHuman-303691 - can you tell our other Travelocity customers when your case took place?
GetHuman-303691: Sure. It was middle of the night, on October 21st.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-303691 a list of common Travelocity problems)
GetHuman-303691: "Make a Booking" was why I was trying to call.
GetHuman-303691's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-303691: I will NEVER again use Travelocity! And I will be sure to tell all my traveling friends about the worst service in the travel industry. I had booked a hotel on New York City for one night while on a business trip. I booked the hotel over the phone just before boarding the plane. Once we had arrived at the hotel they had no reservation for us. We called travelocity and it took ** minutes for someone to answer the phone, and when we told them of our problem they asked to put us on hold and hung up! We had * phones going trying to resolve the problem and we spoke to a girl named Jennifer who was super rude and told us we could not get a refund and wanted us to book another room with the hotel. We were told our money would be refunded to my credit card within * to ** days, at this time we haven't received the refund! When booking the rom they gave us a confirmation number and a trouble number. Should have raised a flag when they gave me a trouble number. Do yourself a favor and keep from h
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
GetHuman-303691: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-303691: I'd give them a five out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
GetHuman-303691: For that I would say one out of five.
GetHuman: And finally- any advice for other Travelocity customers?
GetHuman-303691: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-303691 taken from his Travelocity customer service problem that occurred on October 21st, 2017.