Travelodge: Having failed to complete a booking on the web...

A Travelodge customer review by GetHuman user ~Terry from November 17th, 2017

Background on ~Terry 's case

GetHuman: ~Terry - can you tell our other Travelodge customers when your case took place?
~Terry : Yes I can. It was morning, on November 8th.
GetHuman: Did you reach out to Travelodge, and if so, how?
~Terry : I used the 877-604-0069 number I found for on the GetHuman Travelodge customer phone number page I was on: Travelodge Customer Service Phone Number
GetHuman: And which of these common Travelodge customer issues best describes the reason you wanted to talk to them?
(Shows ~Terry a list of common Travelodge problems)
~Terry : "Insurance claim" was why I was trying to call.

~Terry 's review of Travelodge customer service

GetHuman: So how would you sum up your experience for GetHuman's Travelodge customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Terry : Having failed to complete a booking on the web I looked up their service phone number ********** but it was "Not recognised" by BT!!! I'll go elsewhere!!!!
GetHuman: Let's quantify your experience contacting Travelodge. On a scale of 1 to 5, how easy is it go get help on a Travelodge problem?
~Terry : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Terry : I'd give them a two out of five on communication.
GetHuman: And what about Travelodge's ability to quickly and effectively address your problem?
~Terry : For that I would say three out of five.
GetHuman: And finally- any advice for other Travelodge customers?
~Terry : Call them early in the day or late. Don't forget any personal or account information you might need for Travelodge to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Terry taken from his Travelodge customer service problem that occurred on November 8th, 2017.

Travelodge

1.00 of 5 stars | 10 reviews

~Terry 's Travelodge Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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