Travelsmith.com: They claim free shipping and returns but in the...
A Travelsmith.com customer review by GetHuman user GetHuman-370836 from November 23rd, 2017
Background on GetHuman-370836's case
GetHuman: GetHuman-370836 - can you tell our other Travelsmith.com customers when your case took place?
GetHuman-370836: Sure. It was late at night, on November 21st.
GetHuman: Did you reach out to Travelsmith.com, and if so, how?
GetHuman: And which of these common Travelsmith.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-370836 a list of common Travelsmith.com problems)
GetHuman-370836: "Cancel order" was why I was trying to call.
GetHuman-370836's review of Travelsmith.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelsmith.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-370836: They claim free shipping and returns but in the very small print, hidden away, they really charge you for the return shipping and a return fee if you don't get something else. Total rip off
GetHuman: Let's quantify your experience contacting Travelsmith.com. On a scale of 1 to 5, how easy is it go get help on a Travelsmith.com problem?
GetHuman-370836: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-370836: I'd give them a one out of five on communication.
GetHuman: And what about Travelsmith.com's ability to quickly and effectively address your problem?
GetHuman-370836: For that I would say two out of five.
GetHuman: And finally- any advice for other Travelsmith.com customers?
GetHuman-370836: Call them early in the day or late. Don't forget any personal or account information you might need for Travelsmith.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-370836 taken from his Travelsmith.com customer service problem that occurred on November 21st, 2017.
Travelsmith.com
1.00 of 5 stars | 9 reviews
GetHuman-370836's Travelsmith.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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